IT Management & Performance Improvement through INFORMATION & KNOWLEDGE
Excellent IT organisations have effective systems and processes for determining what data and information should be collected (e.g. the development of meaningful organisational KPIs) and how it is handled, stored, analysed and interpreted it to create information and knowledge.
The eSight Group can provide services in the following areas:
- Assist in the identification and development of performance indicators and benchmarks that link day-to-day activities to strategic objectives.
- Assist in the development of reporting performance indicators and critical success factors against relevant benchmarks.