IT Management & Performance Improvement through EFFECTIVE PERFORMANCE MANAGEMENT
Excellent organisations use systems and processes to measure and understand their performance. They track and monitor strategy implementation, project completion, resource usage, process performance and service delivery. Using a good dashboard with key results indicators going in the right direction will give the Board confidence that IT management knows what it’s doing and heading in the right direction.
The eSight Group can provide services in the following areas:
- Assist in developing IT balanced scorecards and result indicators that measure performance against benchmarks and meeting organisational and IT objectives.
- Review the effectiveness and relevance of existing performance measures and provide a report on findings.
- Provide a framework and templates for regular departmental management reporting.
- Assist in developing performance graphs, at department and organisation levels, for sharing information with staff.