Excellent organisations identify, document and manage their value-creating, support and leadership processes in order to achieve their objectives. They map and understand the interdependencies in their end-to-end sets of organisational processes that deliver their products or services. They manage and optimise their system of processes as a whole and regularly review processes for relevance and suitability in assisting the organisation to achieve its objectives.They use structured methods to improve their processes and achieve efficiency and effectiveness for all stakeholders.

• Evaluate existing processes to identify non-value practices.

• Conduct workshops with key subject matter experts to map-out best practice, efficient and effective processes and procedures.

• Assist in the development of system requirements and design to enable automation of procedures.

• Document policy and procedures that are in line with processes which will aid towards staff training and knowledge development.

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